Terms and Conditions of Use of the Website https://printzy.ro/

Last updated: 08 October 2025

1. Introduction and Definitions

Welcome to https://printzy.ro! This website is operated by Print & Vibe S.R.L. (hereinafter referred to as “the Company”, “we”, or “us”).

These Terms and Conditions set out the rules for using our website and the conditions under which you may place orders for our products. By using this site (including browsing, creating an account, and purchasing products), you agree to be bound by these Terms and Conditions.

Definitions:

  • Seller: Print & Vibe S.R.L.
  • Site: The domain https://printzy.ro and its subdomains.
  • User: Any person accessing or browsing the Site.
  • Client: Any person placing an Order.
  • Order: An electronic request submitted by the Client to purchase Products.
  • Products: Any goods offered for sale on the Site, including customised products.
  • Contract: The legally binding distance contract formed between the Seller and the Client, consisting of these Terms and Conditions and the confirmed Order.
  • Account: A personal section of the Site created with an email and password, containing Client details and order history.

2. Seller’s Details

  • Company name: Print & Vibe S.R.L.
  • Registered office: Str. Viilor 46a, Grădiștea, Ilfov County
  • Company registration number: [Insert]
  • VAT number: [Insert]
  • Email: contact@printzy.ro
  • Telephone: +40 771 639 008

3. Creating and Managing an Account

To place an order, you must create an account with a valid email address. You are responsible for:

  • Providing accurate and complete information.
  • Keeping your password confidential.
  • Managing access to your account.

We are not liable for losses caused by your failure to protect your account credentials.

4. Orders and Contract Formation

  • Add Products to your basket and proceed to checkout.
  • For customised products, you must carefully check all specifications (text, images, size, colour). You are fully responsible for their accuracy.
  • By placing an Order, you confirm that all details are correct and consent to us contacting you if necessary.
  • The Contract is formed when you receive an Order Confirmation email from us. An automated acknowledgement of receipt is not confirmation.

We reserve the right to cancel an Order if:

  • The information provided is incorrect or incomplete.
  • Payment is not authorised.
  • The customisation requested is unlawful, offensive, or infringes third‑party intellectual property rights.

5. Prices, Invoicing and Payment

  • All prices are shown in GBP (£) and include VAT (where applicable).
  • Delivery charges are shown separately before checkout.
  • Payment is made securely online by debit/credit card. We do not store card details.
  • A VAT invoice will be issued electronically to the email address provided.

6. Delivery

  • Delivery is made by courier to the address you provide.
  • Delivery times shown are estimates only. We are not liable for delays caused by third‑party couriers.
  • Ownership of Products passes to you once payment is received in full. Risk passes on delivery.

7. Returns and Right to Cancel

Our Returns Policy forms part of these Terms and Conditions.

  • Under the Consumer Contracts Regulations 2013, you have the right to cancel and return most non‑customised products within 14 days of delivery.
  • Important Exception: The right to cancel does not apply to goods made to your specifications or clearly personalised (e.g. printed with your name, logo, or custom design). These cannot be returned unless faulty.
  • For faulty or misdescribed goods, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

8. Guarantees

All products are covered by the statutory guarantee of conformity under UK law. This means goods must be as described, fit for purpose, and of satisfactory quality.

This guarantee does not cover normal wear and tear, misuse, or damage caused by incorrect care.

9. Intellectual Property

  • All content on the Site (text, graphics, logos, design, software) is owned by Print & Vibe S.R.L. and protected by copyright law. You may not use it without our prior written consent.
  • For customised products, you are solely responsible for the content you upload (images, text, logos). By placing an Order, you confirm that:
  • You own or have the right to use the content.
  • The content does not infringe third‑party rights.
  • The content is not unlawful, defamatory, obscene, or discriminatory.

You agree to indemnify us against any claims or damages arising from content you provide.

10. Data Protection

We process your personal data in accordance with the UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy and Cookie Policy for details.

11. Limitation of Liability

We are not liable for:

  • Errors in customisation caused by incorrect specifications provided by you.
  • Losses or damages arising from misuse of Products after delivery.
  • Temporary unavailability of the Site due to maintenance or technical issues.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

12. Force Majeure

We are not responsible for delays or failure to perform our obligations if caused by events beyond our reasonable control (force majeure).

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Final Provisions

We may update these Terms and Conditions at any time. The version in force at the time of your Order will apply.

If any clause is found invalid or unenforceable, the remaining clauses remain in effect.