Frequently Asked Questions
Will I receive the same product as in the picture?
The images on the website are for informational purposes only. For any questions or sample requests, please contact us using the adjacent form.
Where can I see the invoice?
You can find the invoice in your email inbox or in your customer account.
How can I return a product?
In accordance with UK consumer protection regulations, customized items (made to the consumer’s specifications) are exempt from the standard 14-day return policy. These products cannot be returned under the right of withdrawal.
If I want a product other than those shown on the website, can I place an order?
Yes, custom products can be made using materials from external suppliers. For more details, please contact us using the adjacent form.
Where can the products be delivered?
We deliver nationwide across the UK via reliable courier services. The delivery cost will be displayed at checkout.